Case Studies... |
|
Stephen Mason |
|
The client |
|
Stephen Mason Solicitors (SMS) are known to many as ‘the holiday law company service the travel industry and provide legal support and handle quality complaints from travel customers. |
|
The challenge |
|
Old phone system didn’t allow multiple calls or alternative answering points |
|
Measuring the length of time spent on the phone with clients for billing purposes accurately |
|
Reduce the number of face-to-face meetings with clients |
|
Provide transcriptions of telephone conversations, rather than use hand written notes |
|
The Solution |
|
Avaya Quick Edition |
|
Results |
|
Multiple phone lines and call forwarding to all solicitors |
|
Call recording feature and digital time stamps to ensure accuracy of transcript and length of calls |
|
Clients numbers stored, and integrated within the phone system |
|
Teleconferencing facility brings people together quickly and easily reducing meeting time and travel costs |
|
|
 |
