Case Studies... |
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Honda F1 Racing team |
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The client |
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The leading Formula 1 racing team. |
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The challenge |
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Providing a system that would enable the team headquarters to communicate with suppliers and partners easily and quickly around the world. |
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Allow technicians to communicate rapidly during a race. |
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Meet the rapid expansion needs of staff at the headquarters in Brackley. |
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The Solution |
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Avaya Communication Manager software based on Internet protocol (IP) telephony. It can accommodate 550 users and can be scaled to 12,000 with every member of staff having a dedicated extension number no matter where in the world they are. They are managed through a single switch in the UK and are recognised as ‘internal calls’ in that they the quality and cost is consistent with local calls and international phone networks aren’t used. |
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Modular Messaging also installed so that voicemail, fax, e-mail and MS outlook can be picked up on a single device anywhere in the world. |
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Results |
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Faster and more effective communication. Easy to use system where ever staff are-mobile, desk or travelling |
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Greater security and reliability. The system incorporates disaster recovery and the ability to record calls |
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Simplified infrastructure. Calls are direct person-to-person, anywhere in the world, and the system is scaleable. |
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Reduced costs. No racetrack communication systems are required now. Using a single supplier has reduced costs by 30% when on location, and IT maintenance costs and resource requirements have also been reduced. |
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